Refund & Cancellation Policy
Our policy regarding subscription cancellations and refund requests.
1. Subscription Cancellation
You can cancel your subscription at any time through your dashboard. Your access will continue until the end of the current billing cycle. No further charges will be made after cancellation.
2. Refund Eligibility
Refunds are generally not provided for partially used subscription periods. However, a full refund may be requested within 7 days of the initial purchase if no reports have been generated using the system.
3. Processing Refunds
Once approved, refunds are processed within 5-7 business days to the original payment method used during the transaction.
4. Plan Downgrades
Plan downgrades are processed at the end of the current billing cycle. No refunds are provided for the price difference when downgrading an active subscription.
5. Contact for Exceptions
If you believe there has been a billing error, please contact our support team immediately at billing@hanspathology.com.